READ BEFORE PURCHASE:
By making a purchase on this website, we deem you have read thoroughly of our product and sales terms and conditions, and by placing an order, you are expressing explicit agreement to all terms and conditions listed on this website.
You may NOT re-negotiate or dispute the terms after orders are placed or received.
Please communicate all concerns and questions BEFORE an order is placed.
All vacuum tubes sales are FINAL except specially approved by us BEFORE your purchase. We provide warranty replacement as per conditions listed on this website. No refund is provided once order is placed.
All tubes were tested before shipping and they pass the designated quality level as declared on this website.
Tubes are highly fragile glassware that could be damaged internally in transit – this is covered by our warranty as long as you report the issue within 3 days of receiving the tubes.
Shipping damage is NOT a ground for requesting refund – shipping risk is a shared risk between buyer and seller for internet orders of highly fragile glassware. If you are NOT prepared to SHARE such risk by paying to ship the damaged tubes back to us, please do NOT proceed with placing an order on this site.
Once order placed, we take it as you agreed to understand the risk and are committed to share such risk with us / seller, then we will do our best to provide warranty replacement as soon as possible for you.
Tubes are electronic parts – we as a vendor sell them as electronic parts with specifications meeting quality level as listed on this site.
We do not sell a specific type of sound you may expect the tubes to produce, because tubes are only part of an audio playback system – we cannot predict or guarantee or warrant what sound you get from your system. If for some reason the sound doesn’t seem to appeal to you, please feel free to resell the tubes privately on many online e-commerce resources such as eBay or AudiogoN etc.
We strongly recommend you to read as much as you can about past customer feedback before you make a tube purchase. Keep in mind that tube sound evaluation is highly subjective and can be different from one system to the other and varies from person to person. Past customer feedback is for your reference only and it is not what we warrant for your audio setup.
Tube warranty is on manufacturer defects only. When you use tubes that are not what were originally provided by your tube audio equipment vendor, you will bear the risk of incompatibility between the newly-purchased non-stock tubes and your audio equipment. If such incompatibility happens, please feel free to resell your tubes privately. We cannot accept tubes returned for incompatibility.
Tube warranty covers manufacturer defects but not improper usage by the end user.
Exclusive remedy: Any implied warranty related to products purchased from this website shall be limited to the duration of the limited warranty period and the seller reserves the right to replace or refund at its sole discretion. Under no circumstances the seller is liable for any consequential or incidental damages or losses. Buyers should check with their amplifier manufacturer to make sure the tubes you install to your amplifier is compatible to your amplifier’s design. We are not able to give you advice as we do not have information of your amplifier and cannot incur such liability. This is also to ensure you will not void your amplifier warranty by installing tubes other than what the manufacturer has provided.
All warranty return must be sent to return address as instructed solely by our discretion for examination. We will notify you if the reported problem is found not qualified to be covered by manufacturer’s warranty.
Customers are responsible for returning the products to our designated return location, and we will cover shipping replacement to the buyer.
All returns must have a written authorization from us. We reserve the right not to accept a return without authorization and parcel will be rejected & sent back to sender.
Thank you for your attention to the above. We hope this will help us to process all warranty smoothly and efficiently.
Thank you.
[Linlai™ Global] Team